Shipping terms and conditions

At Oumie's Grande, we are committed to delivering our products safely, efficiently and in excellent condition.

Order processing

• Orders are processed within 1-3 business days after payment has been confirmed.
• Orders placed on weekends or public holidays are processed on the next business day.
• During peak periods, processing times may be slightly longer.

Shipping areas

We currently ship throughout South Africa. International shipping may be arranged upon request and is subject to courier availability, customs regulations and additional shipping charges.

Shipping costs

• Shipping fees are calculated according to the delivery location, package weight and courier rates.
• Any customs duties, taxes or import fees for international orders are the customer's responsibility.

Estimated delivery times

• Major cities: 2-5 business days.
• Outlying and rural areas: 3-7 business days.
• International orders: delivery times vary according to destination and customs clearance.

Delivery times are estimates and may be affected by factors beyond our control.

Order tracking

After dispatch, a tracking number will be sent by email or SMS where tracking is available.

Delivery information

Customers are responsible for providing accurate delivery information. Oumie's Grande is not responsible for delays or additional costs caused by incorrect or incomplete addresses.

Damaged or missing items

Notify us within 48 hours of receiving a damaged or incomplete parcel. Email muofhe@oumiesgrandesa.co.za with the order number and clear photographs of the damaged items or packaging.

Failed deliveries

If delivery cannot be completed because of an incorrect or incomplete address, recipient unavailability or an unclaimed parcel, the order may be returned. The customer is responsible for any additional shipping costs required to resend it. Shipping charges are non-refundable once an order has been dispatched.