Shipping Policy

Effective Date: 6 August 2026

At Oumie’s Grandè, we are committed to ensuring that your order reaches you safely, securely and in good condition.

1. Order Processing

Orders are processed within 2–5 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions or unforeseen circumstances, processing may take slightly longer. We will communicate any significant delays where possible.

2. Delivery

We currently deliver orders within South Africa using trusted courier and delivery services.

Delivery times generally range between 2–7 business days, depending on your location and the courier service.

Please ensure that your delivery address and contact details are correct when placing your order. Oumie’s Grandè cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

3. Shipping Costs

Shipping fees are calculated at checkout based on the delivery address, order size and applicable courier charges.

Any applicable shipping fees will be clearly displayed before payment is completed.

4. Delivery Delays

Once your order has been handed over to the courier, delivery times are subject to the courier’s operational schedules. Delays caused by weather, public holidays, high-volume periods, incorrect addresses or circumstances beyond our control may occur.

5. Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, leaking, tampered with or contains an incorrect product, please contact us within 48 hours of delivery and provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will assess the matter and, where appropriate, arrange a replacement or refund.

6. Unclaimed or Returned Parcels

If a parcel is returned to us because the customer was unavailable, provided an incorrect address or failed to collect the parcel, additional delivery charges may apply before the order can be resent.

7. International Shipping

International shipping is not currently available through our online store unless specifically agreed with the customer in advance.

For international wholesale or export enquiries, please contact us directly.

8. Contact

For shipping enquiries, please contact Oumie’s Grandè through the contact details provided on our website.

9. Failed Deliveries

If a delivery cannot be completed due to an incorrect or incomplete delivery address, the recipient being unavailable, or the parcel being unclaimed, the order may be returned to Oumie’s Grandè. Customers will be responsible for any additional shipping costs required to resend the order. Shipping charges are non-refundable once an order has been dispatched.